qqer Privacy Policy —
Your Information, Our Responsibility
qqer treats the security of your personal information as its highest priority. Read this policy to learn in detail how we collect, use, and keep your information secure.
Introduction and Scope
qqer ("we", "us", or "platform") is an online gaming service operated for users in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect when you use the qqer website (https://qqer.cam) and related services, how that information is used, and what measures we take to protect your information.
By using the qqer website or services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to stop using our services. Any changes made to this Policy will be published as an update on the website.
This Privacy Policy applies to all individuals who visit the qqer website, create an account, play games, make financial transactions, or contact our customer support team. Only individuals aged 21 or above may use qqer's services.
SSL Secured
All your data is kept secure through SSL encryption, so that no third party can access any information.
Data Privacy
qqer never sells your personal information to third parties or shares it without authorisation.
Fair Use
Your information is used only for service improvement, security verification, and legal requirements — for no other purpose.
1. Information Collection
Information You Voluntarily Provide
During the account registration or login process on qqer, you voluntarily provide the following information. This information is required to verify your identity and ensure service delivery.
- Full name (in Bengali or English)
- Date of birth (for age verification — confirmation of 21+)
- Email address
- Mobile number
- Preferred payment method (bKash, Nagad, Rocket, bank details)
- Identity document details (national identity card or passport — for KYC verification)
Automatically Collected Information
When you use the qqer website, certain information is automatically collected for technical reasons. This information is needed to improve service quality and ensure security.
- IP address and device information
- Browser type and language settings
- Visit time, pages, and session information on the website
- Cookie and local storage data (see details below)
- Game logs and transaction history
Financial Transaction Information
Financial information required during the deposit and withdrawal process is collected. The minimum deposit amount on qqer is ৳200 and the minimum withdrawal amount is ৳1,000. Transactions can be made via bKash, Nagad, Rocket, and bank transfer. Your payment information is always stored in an encrypted state.
2. Use of Information
qqer uses your personal information for the following purposes. Each purpose is specific and directly related to ensuring service quality.
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Name and date of birth | Identity verification, age confirmation (21+) | Contractual requirement |
| Email and mobile | Account notifications, security alerts, customer service | Contractual requirement |
| Payment information | Processing deposits and withdrawals, fraud prevention | Contractual requirement |
| Identity document information (KYC) | Regulatory compliance, anti-money laundering | Legal obligation |
| IP and device information | Security monitoring, detection of fraudulent activity | Legitimate interest |
| Gaming and transaction history | Responsible gaming monitoring, service improvement | Legitimate interest |
| Cookie data | Website functionality, improvement of user experience | Consent |
qqer never sells your information to advertisers or third parties. Information sharing is done only in the specific circumstances described below and in strict compliance with data protection rules.
4. Information Sharing and Disclosure
Service Provider Partners
qqer works with a limited number of trusted third parties who assist in operating our services. These partners operate under strict confidentiality agreements with us and are given access only to the information necessary to provide specific services.
- Payment processors (bKash, Nagad, Rocket, banking partners)
- Identity verification services (KYC providers)
- Game software providers (game logs may be shared to a limited extent)
- Data security and cloud infrastructure service providers
Disclosure for Legal Requirements
In the following circumstances, qqer may be required by legal obligation to provide your information to the relevant authorities. Such disclosures are always made in compliance with applicable laws and regulations.
- To comply with a lawful order from the Bangladesh government or courts
- To comply with anti-money laundering and counter-terrorism financing regulations
- To cooperate with investigations related to fraud or illegal activity
- To protect the legal rights of qqer or third parties
Business Transfer
If there is any change to qqer's business structure in the future (such as a merger, acquisition, or asset sale), your information may be part of the transferred assets. In such a situation, we will notify you in advance and you will be given the opportunity to provide consent under the new policy.
5. Data Security Measures
qqer has put in place industry-standard technical and organisational measures to protect your personal information. While no system is 100% impenetrable, we are continuously improving our security protocols.
SSL/TLS Encryption
All data transmission between qqer and your device is secured by high-grade SSL/TLS encryption. This ensures that your personal and financial information remains completely safe while travelling over the internet.
Secure Infrastructure
Our servers and databases are protected by strict access controls and firewalls. Only authorised staff may access limited information for specific, necessary purposes.
Fraud Monitoring
qqer operates a real-time fraud detection system that identifies unusual transactions or login activity and automatically generates alerts.
Regular Backups
Your information is stored through regular encrypted backups, so that data recovery is possible even in the event of any technical disaster.
You also have a role to play in the security of your account. Use a strong password, change it regularly, and never share your login details with any third party. If you notice any suspicious activity, report it immediately through our 24/7 live chat service.
6. Data Retention Period
qqer retains your information only for as long as is necessary to fulfil the specific purpose for which it was collected. The retention period varies depending on the type of information.
Active Account Information
All account information, gaming history, and transaction records are retained for as long as your qqer account remains active. This information is needed to ensure your service experience and to resolve disputes.
After Account Closure
Even after an account is closed, certain information must be retained for a specific period for legal and regulatory reasons. In particular, financial transaction records, KYC documents, and responsible gaming-related information are kept for a defined period in accordance with applicable law. After this period has passed, the information is securely deleted or anonymised.
Backups and Archives
Information held in regular backup systems may remain in backups for some time after it has been deleted from the main database. This backup information is not actively processed and is automatically deleted in regular refresh cycles.
7. Your Rights
qqer believes that you should have control over your personal information. Your rights are briefly described below. Contact us to exercise these rights.
Right to Access Information
You may request a copy of what information qqer holds about you.
Right to Correct Information
You may request correction of inaccurate or outdated information held about you.
Right to Delete Information
In certain circumstances you may request that your information be deleted, though this may not apply where a legal obligation exists.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing purposes.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Withdraw Consent
For any processing of information carried out on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, please contact us. We generally respond to your request within 30 working days. In some cases, identity verification may be required.
8. Protection of Minors
qqer strictly provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors or provide services to them.
Age verification is mandatory during the registration process. If we believe a user is under 21 years of age, that account will be suspended immediately and any collected information will be securely deleted.
If you find out that a minor is using qqer, please contact us so we can take prompt action.
9. Policy Changes
qqer reserves the right to update or change this privacy policy as needed. For any significant changes, we will notify you via the email registered to your account or through a notice on the website.
After each update, the "Last Updated" date at the top of the page will be changed. The revised policy will take effect from the date it is published. If you continue using qqer after the changes, you will be considered to have agreed to the new policy.
Previous versions of this policy are available upon request. Please contact our customer support team.
10. Contact Us
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us through the channels below. Our local Bengali-speaking support team is available 24 hours a day, 7 days a week to assist you.
Privacy Contact
For More Information
To learn more about qqer's terms and conditions of service, please read our Terms & Conditions page. To learn about responsible gaming, visit our Responsible Gaming page.
Visit our FAQ section for answers to common questions.